The company
Oh My Dawg is not just a pet store, it's a dream spot for pets and their parents. Founded by Sneha under the umbrella entity Whisper Bark, Oh My Dawg is an experience center for pets in Bangalore that caters to all aspects of pet care and enjoyment. After spending 15 years in the corporate industry, Sneha—out of her profound love for animals—wanted to start this vibrant hub where pets and their parents can indulge in a variety of experiences. From shopping for premium pet products and pampering sessions at the grooming salon to clicking pictures at their well-designed photo booth, and essential veterinary services, Oh My Dawg offers a wide range of amenities under one roof.
Oh My Dawg has an inclusive approach towards pets. They work on a mission to erase the lines between breeds and community pets, advocating for equal treatment and affection for all. In addition to providing top-notch services, Oh My Dawg is committed to giving back to the community. Through monthly adoption drives for both cats and dogs, Sneha and her team strive to create a positive impact on the lives of animals in need.
The challenge
The initial challenge for Oh My Dawg revolved around streamlining their store operations. Starting with manual billing due to limited inventory, they soon realized the necessity of transitioning to a digital platform that could integrate all aspects of their retail business. From inventory management to customer data and billing, they wanted a reliable and comprehensive system that could centralize their operations.
The solution
Despite exploring various software, finding the right fit remained challenging until they discovered Zakya. Zakya sparked their immediate interest during their search. Upon reaching out to Zakya's customer support and gaining product experience, Oh My Dawg found that all their requirements and challenges could be addressed with Zakya.
Zakya's subscription model aligned perfectly with their needs for a monthly payment plan. The had a smooth onboarding process with a comprehensive introduction and product demo session that familiarized them with all the features and functionalities of Zakya. With the guidance of the Zakya team, Oh My Dawg quickly mastered the software, learning how to create and customize inventory, set up filters, and leverage other tools based on their specific business requirements. The ease of use that Zakya offered allowed them to transition smoothly from manual processes to digital operations, with the ability to track inventory, customer data, and seller information at their fingertips.
Furthermore, they were impressed with Zakya's customer support team, which proved invaluable, providing timely assistance via call or WhatsApp whenever needed. Whether they had doubts or were seeking guidance during expansion efforts, Oh My Dawg could rely on the Zakya team to provide expert support every step of the way.
"The onboarding process with Zakya was incredibly simple and intuitive. Every feature was easy to understand, and both myself and my staff quickly adapted to using it. The user interface is very friendly, with all the features conveniently grouped together on the same page, making our learning experience seamless and efficient. My favorite is the billing part, which provides a seamless checkout experience by presenting all relevant details clearly and concisely on a single screen."
Benefits and ROI
Sneha was able to oversee operations remotely and make informed decisions while traveling or attending to other business matters.
I am not regularly in the store as I travel frequently for business meetings. I also [currently] stay at home at times to take care of my nine-month old puppy. However, Zakya helps me access critical information such as customer transactions and purchase trends regularly even without being in the store. The daily alerts that Zakya sends me through email, whenever stock levels fall below a specified threshold, helps me take immediate action to replenish inventory and prevent stockouts.
By analyzing sales data, they were able to identify top-selling products, assess brand performance, and make informed decisions about product assortment and procurement. This data-driven approach helped Oh My Dawg optimize its inventory mix to meet customer preferences effectively.
"Features like holding bills have improved our customer service, ensuring smooth transactions, especially during additional services like pet spas or clinic visits. Capturing essential information about customers helps us understand their preferences and purchase history. This serves as a foundation for future marketing initiatives and online sales", shared Sneha.
Looking forward
As a first-time entrepreneur, I firmly believe that adopting technology is essential for business growth, especially for a pet experience center like ours," Sneha boasted happily. "We are planning to onboard new brands, products, and even launch our own branded items. With Zakya's features and excellent services, we are confident in our ability to scale up our business and create a larger base of satisfied customers. We look forward to growing alongside Zakya, bringing joy to more pets and their owners.
- Industry typeRetail
- Employees1 - 10 employees
- Type of businessPet shop
- Previously Used Software