Disable your WhatsApp integration
If you want to disable the WhatsApp integration temporarily, you can mark it as inactive.
- Navigate to Settings > Integrations, then click WhatsApp
- Click Configure and select Mark as Inactive from the dropdown.
Change Default WhatsApp Number
To change the default WhatsApp number, you must first delete the existing WhatsApp channel. By deleting this channel here, you will be removing the WhatsApp number associated with Zakya and not deleting WhatsApp as a whole.
- Navigate to Settings > Integrations, then click WhatsApp.
- Click the Trash icon in the Default WhatsApp Business Number section.
- Click Delete in the following confirmation pop-up. The WhatsApp number associated with Zakya will be deleted.
Once the existing channel is deleted, you can set up a WhatsApp channel with the new phone number.
- Click Set Default Number in the Default WhatsApp Business Number section.
- Select the number you want to set as the default WhatsApp number from the pop-up that follows, then click Continue.
- If you haven’t verified the WhatsApp Business number, it will not be listed in the pop-up. In that case, click Verify Numbers.
- Select the desired number and click Send OTP to verify the number. You can also choose to get the OTP via call.
- Enter the OTP and click Verify.
- Once verified, click Back and select the number from the Default WhatsApp Number dropdown.
Your default WhatsApp number will be updated.
Change WhatsApp Business Account
You can also change the WhatsApp Business account if you already have an existing one. However, before changing the account, you should delete the existing templates. The templates can be deleted by following options:
- Schedule Automatic Deletion to initiate the automatic deletion process. The time duration for deletion depends on the process at Meta’s end.
- I’ll Delete Manually to remove certain templates. Go to each template, click the More icon next to it, and select Delete.
You can also check whether the number of templates for each module has been changed to 0 to confirm that the deletion process has been completed.
After template deletion, you can change your account by clicking:
- Use the existing WhatsApp Business account registered with Zoho and selecting the account from the dropdown to continue using the existing account. (or)
- Create a new WhatsApp Business account with Zoho to create a new WhatsApp Business account.
- Navigate to Settings > Integrations then click WhatsApp.
- Click Configure and select Change Account from the dropdown.
- In the following pop-up, choose the method to delete the existing templates
Once the deletion process is completed, the status of your WhatsApp Business account will be changed to SETUP PENDING.
- Click Configure, then select Change Account from the dropdown. The Change WhatsApp Business Account pop-up will appear.
- Choose your option and click Continue.
The WhatsApp Business Account will be changed.