Overview
WhatsApp Business is a specially designed business communication platform for effective customer communication. It helps businesses build a verified profile, communicate with customers directly in real time, and provide enhanced customer service with various features like quick replies, automated messages, and much more. By integrating WhatsApp Business with Zakya, you can engage with your customers, build relationships, and accelerate sales by keeping them informed on a communication platform where they pay the most attention.
How does WhatsApp Business integration help a retail business?
Imagine you run a retail business where your customers reach out to you through phone calls and WhatsApp personal messages for product inquiries, order questions, replacements, refunds, and other issues. You might receive these calls and messages at any moment, regardless of your availability. During your off-hours, you may not be able to respond to these messages immediately, making them feel neglected; even when you do respond, due to the volume of messages, you might miss some messages, making them feel ignored and lose trust in your business.
However, with WhatsApp Business Integration, you will be able to communicate your availability to customers and address their concerns without leaving Zakya. WhatsApp Business helps you provide the store opening times along with the store name, logo, business description, and website in your profile section. This helps your customer find out your opening times just by visiting your WhatsApp profile. Even if they fail to notice that and try to reach you with a message, you will be able to reply back with an automated Away message. This message can also help your customer understand that you are currently away and let them know the ideal time to reach you. Even when they reach you at your time, you will be able to chat with them within the Zakya web application itself. You can also send invoices, payment receipts, and sales orders from the respective sections with a message tailored to each and every customer.
Overall, WhatsApp integration with Zakya can help your retail business provide a better customer experience, encourage loyalty, and drive growth in competitive market conditions.
Prerequisite
- Verified Facebook Business Manager account. Learn more
- A dedicated WhatsApp Business Account, separate from any other Business Service Provider (BSP).
- A registered phone number owned by you. However, If your number is associated with any other BSPs, WhatsApp Personal, or WhatsApp Business accounts, you may lose your existing chats.
Connect WhatsApp with Zakya
- Navigate to Settings > Integration.
- Select WhatsApp and click Connect.
- If you are a fresh user who is trying to integrate your WhatsApp business using this account, you can avoid the below points and follow from the Step 4.
- Click Use the existing WhatsApp Business account registered with Zoho and select the account from the dropdown to continue using the existing WhatsApp account that is integrated with other Zoho apps.
- Click Connect a new WhatsApp Business account with Zoho to connect a new WhatsApp Business account.
- Select your option and click Continue.
- Read and agree to the terms in the Connect WhatsApp with Zakya pop-up.
- Click Connect WhatsApp to be redirected to the Facebook Login page.
- Enter the registered Email Address or Phone Number and Password, then click Log in.
- Verify your account and click Continue as [Your Account Name] on the next page. If you want to log in to a different account, click Log in to another account.
- Read through all the WhatsApp Business Terms of Service and the Meta Terms of Service and click Get Started.
- Fill in your Business Details and click Next.
- Select a WhatsApp Business account and WhatsApp Business Profile on the following page.
- Click Next, then click Finish on the page that follows.
- Click Continue in the Connected to WhatsApp pop-up.
- Check the Default WhatsApp Number from which the WhatsApp messages will be sent to your customers, then click Continue.
Note
If you have an existing WhatsApp Business account, the Set up WhatsApp Business pop-up will appear. Do one of the following:
Your Zakya organization will be connected with WhatsApp.
You've successfully connected WhatsApp with Zakya. You may now engage with your consumers by purchasing credits and configuring WhatsApp templates.