Mark as declined
If a sales return request raised by the customer doesn't satisfy your company's return policy, it can be declined.
Note
- Once a sales return has been received, it can't be declined.
To decline a sales return
- Go to Sales > Returns and select a sales return.
- Click More > Mark as Declined.
Refresh List
This option allows you to refresh the sales return page manually. To refresh, click More in the Sales Returns module and select Refresh List.
Sort Records
The sales returns in Zakya can be sorted based on Date, RMA#, Sales Order#, Customer Name, Created Time, and Last Modified Time. You can also sort them based on ascending or descending order.
To sort records
- Go to Sales > Returns module.
- Click More and select a field of your choice.
- Click the Up or Down arrow to sort them in ascending or descending order, respectively.
Last modified 1y ago
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