Sales returns can be created from the Sales Orders module in Zakya. In order to create a sales return, the package for the order should be shipped.
Credit-only goods
If an item is returned by the customer because it's damaged, then that item will not be included in the total stock. When this option is selected in a sales return, the Return Details section will be divided into two:
- Receivable Quantity: The quantity of the item that is in good condition.
- Credit-Only: The quantity of items that are damaged or expired that can't be included in the total stock.
To create a sales return
- Go to Sales > Orders and select a sales order that has already been shipped.
- Click Create > Sales Return.
- Enter the RMA#, Date, and Reason.
- Select the checkbox if the sales return contains credit-only goods.
- Enter the Return Details and click Save.
Sales Return Details Page
All the information of the sales return, such as the items that are returned, the quantity, and the rate can be viewed from the details page. To view the details page, go to Sales > Returns and select a sales return.
Timeline
All the actions that are performed in a sales return will be recorded in the timeline.
Sales Receives
Sales receives can be created when the items are returned by the customer to the seller. It is a confirmation/proof that the items have been returned in their original condition. The Physical Stock will update only after the items are received.
For instance, the physical stock available for a T Shirt is 220. A customer purchases 20 T Shirts. The physical stock will now be 200. The customer then returns all of them, as they weren't up to their expectations. A sales return is created, and once the items are received by the seller, the physical stock is back to 220.
Status of a sales receive
- Partially Received: Only some of the items mentioned in the sales return are received.
- Received: All the items mentioned in the sales return are received.
Create a Sales Receive
Sales receive can be created from the Sales Returns module in Zakya.
To create a sales receive
- Go to Sales > Returns and select a sales return.
- Click Receive.
- Enter the Receive Date, and Quantity to Receive, then click Receive.
The Sales Receive will be listed under the Receives tab.
Delete Sales Receive
Sales Receives can be deleted by clicking the Delete icon in the Receives tab. The physical stock will be adjusted accordingly.