Sales return is a process where customers return the products that they have purchased and in turn receive a refund or replacement. There might be various reasons for a sales return, such as damaged or expired goods, items didn't match their expectations, or they may have received a wrong item.
Every business will have a carefully drafted return policy that informs the customer about the terms and conditions for returning an item. It usually includes the time since purchasing the item (7 or 15 days), the receipt or bill to be provided, the item to be returned with the original condition with manufacturer's box, and the warranty card and so on.
Once all the conditions are met, a sales return request raised by the customer can be deemed as eligible for return/refund.
In Zakya, you can record the Sales Return requests raised by the customer, approve and receive the items, or decline the request. You can also record refunds paid or offer a credit score for the customers, which can they can use on upcoming purchases.
Mark an item as returnable
If the type of an item is Goods and is marked as Returnable, it can be returned by the customer. Services can't be returned.
To mark an item as returnable
- Go to the Items module and click + New.
- Click the Returnable Item checkbox in the New Item page..
- Click Save.
